Slack Support Follow Up Bot

Features

sends follow up slack messages sends follow up os ticket email 

Problems to solve

member has issue that gets forgotten about after reporting on slack thread support thread is never responded to by a volunteer atypical support threads

volunteer message to many people

Is this a community announcement?

if no or no response, then run support bot

Complication

slack threads are not structured causing false positives, identical treatment for different types of threads someone responds out of thread

Programming

need database

ignore multiple threads

Process

content matches goes to funnel automated follow up after 48 hours

is issue resolved? 

if no response after 3 cycles then reopen ticket

reopen in OS ticket and send message and recloses  false positives if yes, then say thank you and do nothing (maybe record analytics somewhere)

stop nagging if no

should stay in slack