Planning the Install (Install Guide - Part 1)
This guide follows the full path of an install, from when the member submits panoramas and we have confirmed they can connect.
Step 1 here follows the process to schedule the install and configure the equipment.
Step 2 (linked here) will detail the physical installation.
Step 3 (linked here) will cover the install finalization and payment process.
Scheduling the Install:
Installs are scheduled in the #install-team channel.
A volunteer will pick up the install in the channel and reach out to the member to coordinate a time when they are both available for the install. This can be done either with OSTicket or via SMS with the member.
Once a time when both the volunteer and new member are available, this is posted as a reply to the original #install-team thread. This allows other volunteers the opportunity to join on the install or follow along.